Understanding the Challenge

Anaka is a boutique house rental agency based in the scenic town of Wanaka, offering curated holiday homes to domestic and international travellers. While their service quality was high, their digital experience fell short. Their existing website lacked booking functionality, forcing users to rely on third-party platforms and manual communications—leading to missed opportunities, booking errors, and operational inefficiencies.

Additionally, Anaka managed property listings across platforms like Airbnb, but without integration, availability wasn’t syncing, increasing the risk of double bookings and administrative friction. They needed a custom solution that would streamline bookings, reduce manual input, and offer guests a seamless way to secure their stays.

Our Approach

We started by understanding Anaka’s operations, customer journey, and pain points. The objective was clear: create a modern, intuitive website with a built-in booking system—and ensure it integrated smoothly with Airbnb to reflect real-time availability.

Flowframe designed and developed a tailored digital platform that not only showcased Anaka’s properties beautifully but also allowed customers to book directly through the site. The booking system was customised to match Anaka’s brand tone and operational flow, reducing friction for both users and staff.

To avoid booking conflicts, we implemented a two-way sync with Airbnb, keeping calendars up to date across platforms. This eliminated manual cross-checking and freed up Anaka’s team to focus more on service and growth.